Demonstrates a high level of performance in the Patient Access Center employee role and effectively establish, prioritize, and balance the various duties of both the lead and employee roles Provide first level support to the Patient Access team A technical professional who assists with the development and tracking of department metrics and will provide reports and updates

Conduct in home assessments including an evaluation of past medical history, review of systems, medication reconciliation, vital signs, and comprehensive physical exam Perform evidence based practice screenings including point of care testing (as appropriate) Identify diagnoses to be used in care management and active medical management in the furtherance of treatment For

include Suturing Splinting Initial interpretation with digital X Rays Incisions and drainage What makes an OptumCare organization different? Providers are supported to practice at the peak of their license Patients are treated like family. We focus on helping patients get in, get healthy, and get back to what's really important. We are influencing change on a national scal

include Suturing Splinting Initial interpretation with digital X Rays Incisions and drainage What makes an OptumCare organization different? Providers are supported to practice at the peak of their license Patients are treated like family. We focus on helping patients get in, get healthy, and get back to what's really important. We are influencing change on a national scal

Obtain accurate and updated patient information, such as name, address, insurance information Perform insurance verification on the date of service Obtain patient signatures for required documents Upload a valid Government issued state ID of patient and patient insurance cards File and maintain medical records Consistently correct registration work queue errors Confirms a

Accurately and professionally handling all front desk operations including answering phones, greeting patients, collection of applicable co insurance and/or co payments and scheduling of diagnostic and follow up appointments, patient registration, insurance verification, balancing daily collections, addressing routine inquiries, and forwarding non routine requests to appr

Provides nursing care to patients/significant others via direct and/or telephone contact, following established standards and practices Coordinates with other members of the care team to ensure seamless care delivery, maximal coordination of efforts, and active patient participation in planning and care Assists physician or other provider with clinical procedures and part

Conduct in home assessments including an evaluation of past medical history, review of systems, medication reconciliation, vital signs, and comprehensive physical exam Perform evidence based practice screenings including point of care testing (as appropriate) Identify diagnoses to be used in care management and active medical management in the furtherance of treatment For

Provide telephonic outreach to engage members discharged to home/community following an inpatient admission Conduct telephonic clinical case management with engaged members for the 30 day transition of care period. Services include conducting post discharge assessments, medication review and reconciliation, identification of gaps and barriers in discharge plans and SDoH n

Conduct a high volume of outbound calls to members to discuss reasons for non compliant to medication(s), schedule pharmacy telephonic appointments, and/or obtain important follow up information from providers. Outbound calls are made primarily using an auto dialer requiring precision to detail and adaptability to type of response needed May answer inbound calls from memb

Assist in end to end provider claims and help enhance provider experience Assist in efforts to enhance ease of use of provider portal and future services enhancements Support development and management of provider networks within assigned regions Help implement training and development of external providers through education programs in collaboration with our training tea

Interview patients in a hospital setting and work effectively with hospital personnel to assist patients with obtaining maximum benefit coverage Complete applications for state and federal programs Review medical records and take all necessary actions to expedite benefit approval Adhere to company and legal standards regarding Protected Health Information (PHI), Personal

Maintains up to date knowledge of specific registration requirements for all areas, including but not limited to Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration Properly identifies the patient to ensure medical record

Greets patients, family members and guests with a friendly smile Assists patients with signing in and completing registration Enters and scans patient's demographic and insurance information into Epic Verifies insurance eligibility and benefit information; informs patients of insurance benefits Collects co payments and patient balances Answers incoming phone calls in a co

Direct patient to proper exam/treatment area and prepare patient for examinations and other procedures. Assists in the transportation of patients and patient flow Obtain records and report vital signs and any other pertinent patient information to the RN or clinician Administer medication, perform various patient tests and instruct patients on procedural preparations unde